How can we
help you?

Once your order ships, you'll receive an SMS and email with your tracking link. You can also track your order from the My Account page. If you haven't received a tracking update within 2 business days of ordering, write to us at support@urbaneigh.com.

We process orders quickly — cancellations and modifications are possible within 2 hours of placing the order. Email us at support@urbaneigh.com with your order number and we'll do our best to help.

Yes! COD is available on all orders across India. A small convenience fee of ₹50 applies to COD orders. We accept all major UPI apps, credit/debit cards, and net banking for prepaid orders.

Standard delivery takes 3–5 business days across India. Express shipping (1–2 days) is available for ₹99 for major cities including Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, and Pune.

Standard shipping is free on all prepaid orders above ₹999. For orders below ₹999, a flat shipping fee of ₹59 applies. COD orders have a ₹50 handling fee regardless of order value.

Not yet, but we're working on it! We currently ship to all 28 states and 8 union territories within India. International shipping will be announced on our social media — follow us to stay updated.

We offer a 7-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags intact. Sale items and customised products are not eligible for return. To initiate a return, email us with your order number and reason.

Once we receive and inspect the returned item (1–2 business days), refunds are processed within 5–7 business days back to your original payment method. UPI and wallet refunds are typically faster. COD orders receive store credit or bank transfer.

We're sorry! Please email us at support@urbaneigh.com within 48 hours of delivery with your order number and photos of the item. We'll arrange a free replacement or full refund immediately — no questions asked.

Our tees are designed with an oversized, relaxed fit. If you're between sizes or prefer a more fitted look, we recommend sizing down. Our model (6'0", 75 kg) wears size M. Check the size guide on each product page for exact chest, shoulder, and length measurements in inches and cm.

Our fabric is pre-shrunk, so shrinkage is minimal when you follow care instructions. Wash cold (30°C), turn inside out, avoid tumble drying on high heat, and never bleach. Following these instructions, your tee should retain its shape and colour wash after wash.

All our tees use 100% combed cotton at 220 GSM — heavy enough to hold structure but soft against the skin. Combed cotton removes shorter fibres and impurities, leaving a smoother, stronger, more durable fabric than regular cotton.